Shipping & Return Policy


Shipping Policy

Thank you for shopping with Luxe Fabric Co. We take great care in preparing and packaging every order.

Processing Time

  • Most orders are processed within 1–3 business days unless noted otherwise or backordered.

  • Larger orders or high-volume periods may require additional processing time.

  • Once your order ships, you will receive a tracking number via email.

Shipping

We ship throughout the United States using trusted shipping carriers. Delivery times vary based on your location and the shipping method selected at checkout.

Please ensure your shipping address is accurate before placing your order. Luxe Fabric Co. is not responsible for delays or additional shipping charges resulting from incorrect addresses provided by the customer.

Return & Refund Policy

Because our products are sold by the yard and cut specifically for each order, our return policy is as follows:

Cut Fabric, Trim & Ribbon

All cut fabric, trim, and ribbon sales are final.

We do not accept returns, exchanges, or cancellations on any items that have been cut to your requested length.

Full Spools

We accept returns on full, unopened spools only.

To be eligible:

  • The return request must be made within 3 days of delivery.

  • The spool must be unused, unopened, and in its original condition.

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

We carefully inspect every order before shipment. However, if your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged packaging and product

  • A brief description of the issue

Once reviewed, we will gladly replace the item or issue an appropriate refund at no additional cost to you.

Return Approval

Returns must be approved by Luxe Fabric Co. before being shipped back. Unauthorized returns may not be accepted.

Refunds

Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us before making a purchase. We're always happy to help and want to ensure you receive the right products for your project.